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Service Manager

Location : Nashville, Tennessee
Job Type : Direct
Hours : Full Time
Required Years of Experience : 5yrs
Required Education : Bachelor
Travel : No
Relocation : No





We need an experienced Commercial Roofing Expert to lead a talented & dedicated Service team at a the largest Commercial Roofing Company in the USA.  


Are You Ready for the New Challenge of both Sides of the Business: Customers and Your Service Technicians/Employees? 


Our Team is looking for a Service Manager that is Big Picture Oriented--Someone who can prioritize what is most important, what is least important and keep everything moving forward every day. We are moving forward and our unique company culture has enabled us to attract and retain a first-class team of talent and we are committed to ensuring they remain passionate, appreciated, and inspired.


Embrace new challenges, blaze new trails and find a better way. It's all part of a day's work. Join us and become part of a growing family of over 3,000 people who have their eyes on the future and are committed to working alongside the best of the best to service our customers.


We offer opportunities for personal and professional growth along with competitive compensation and outstanding benefits. Committed to providing our customers with the best products and services, our compensation package includes incentives that recognize and reward outstanding performance. 


What does this Role Encompass?


You will Operate and Manage the Service Department. This means that you will ensure that the department operates within the company guidelines for safety, work is completed with in a timely manner, work is completed on budget to ensure profitability, and that customer service is a top priority. It is such an impactful position in our company.


What are the Key Responsibilities?


• Handle all day-to-day service department business including review of daily time cards and service tickets, review Hot Sheet requests, creating service tickets, scheduling, and communicating with field crews and office staff
• Develop and execute a departmental sales plan
• Ensuring that customer service needs are being exceeded
• Assist in collection of past due accounts receivable for service related work
• Attend meetings with owners, property managers and contractors to look at new work as well as inspect completed work when needed
• Review potential new work, sources shall include hot sheets, bids to general contractors, roof inspections, requests from building owners
• Issue proposals for service related work
• Manage service related projects, which may include monitoring labor hours and materials, job site meetings, communication with the building owner or general contractor, issuing job billing
• Ensure that service billings are processed in a timely manner
• Review existing personnel (field and office) on a regular basis
• Ensure that field personnel are fully trained in order to perform their job at a high level. Schedule safety/ material/ procedure training as needed


Do I have what it Takes to be our next Service Manager?



  • The service manager must have knowledge of and/or experience with all types of roofing.

  • Must be able to sell, estimate and develop new business.

  • Able to read blueprints and understand specifications.

  • Must have strong computer skills.

  • Must have strong oral and written communications skills.

  • Must be able to write reports, scopes and/or proposals.

  • The Service Manager must have the ability to professionally manage existing and new accounts and a TEAM/department.


What do the Benefits look like?


Our employees are our most important asset, which is why the company is committed to taking care of our employees and rewarding them for their hard work and dedication. When you choose to work at Tecta America, we offer a competitive benefits package of pay, benefits, discounts and opportunities.


Our benefits package focuses on your total well-being: physical, mental, financial and social. We want to help you be productive and happy at work and home.


Tecta offers a comprehensive benefits package including medical, dental, vision, 401(k) with company match, paid time off, paid holidays, etc.


Are there Advancement Opportunities?


We offer training across the country for Field Leadership in both English and Spanish, Business Leadership, Technical Skills development, Sales, Service and Safety.  We want you to grow as the company grows!  With over 75 locations, the opportunity to grow is at your fingertips. 


#LI-SC1



Equal Opportunity Employer, including disabled and veterans.





 





 5+ years experience
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