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Process Improvement Specialist

Location : Charlotte, NC
Job Type : Temp/Contract
Reference Code : TVCLT
Hours : Full Time
Required Education : Bachelors Degree
Travel : No
Relocation : No

The Compliance Process Improvement Consultant will work very closely with Business Unit Compliance Officers and line of business team members to evaluate and mitigate process risks across the banks Compliance lines of business. This person will evaluate current business processes and practices, identify process risks, process gaps, and map processes to mitigate or eliminate said risks.

The ideal candidate for the opportunity will have a proven track record of successfully executing projects that involve process re-engineering and process improvement. They will be proficient in identifying, assessing and base-lining current (“As-Is”) business processes; as well as, designing future state (“To Be”) processes. This person will identify high-leverage opportunities for applying Six Sigma DMAIC methodology across the organization. Other key responsibilities include: 

  • Creating process maps, conducting root cause analyses, conducting data analysis, and coaching other team members on Six Sigma methodology and techniques.

  • Leads large, medium to high risk, complex projects and manage activities in a DMAIC project life-cycle (Define, Measure, Analyze, Improve, Control)

  • Map process improvement via Igrafx and Visio

  • Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important

  • Consults with business partners to clarify and define problem statement, business case, project scope and objectives

  • Performs capability analysis, scopes projects, and works with the project management and senior leadership to prioritizes deliverables

  • Serves as a change agent in Compliance to help drive continuous improvements throughout the compliance program

  • Create and deliver presentations, to illustrate schedules and dependencies, to senior management on project progress, business value, goals, critical path, key issues/risks, changes and dependencies



Required Qualifications:

3-5 years of experience in compliance, operational risk management (includes audit, legal, credit risk, market risk, or the management of a process or business with accountability for compliance or operational risk), or a combination of both. The client will also consider 6+ years of business process management or financial services industry experience or business planning of which 3+ years include direct experience in compliance, operational risk management, or a combination of both

  • GreenBelt Certfied is MUST

  • Visio Experience required

  • Igrafx experience preferred

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