This position coordinates the dental treatment of assigned case files. Responsible for ensuring treatment is appropriately planned, scheduled and managed from initial evaluation through treatment completion.
Candidate must have excellent verbal, email and phone skills as the job requires continuous updates to customers and dental providers.
Cases will vary in complexity from low to mid-level usually requiring between 1-5 appointments. Care coordinators will communicate with dental provider offices, insurance carriers and patients daily.
Some dental knowledge is required. We prefer 6 months to 3 years dental experience in a dental office or clinical setting. Ideal candidates would include experienced dental office staff, hygienists and dental assistants.
Required skills and abilities:
Able to work with others as a team to achieve common goals
Must be able to troubleshoot and problem solve
Excellent communication skills (phone and email)
Must have strong customer service skills
Must be able to multi-task, follow procedures and have good listening skills
Bi-lingual is a plus - Spanish speaking
Computer Skills: To perform this job successfully, an individual should have intermediate skills in Microsoft Outlook and all other Microsoft Office business essentials. Experience with Dental Software Platforms is a plus.