As a Customer Support Representative, your positive can-do attitude is what makes you an asset. As a representative, you're the voice of the organization and may be the first interaction many of our callers have with us. Using your superior customer service skills, you'll assist our insured customers and agents with any questions or concerns the customer may be experiencing.
Health Insurance Customer Service experience a plus!
Bilingual Spanish Required
Advanced phone and verbal communication skills
Excellent written communication skills
Must be able to understand basic insurance principles
Excellent reading skills; must be able to read and follow a script
Must be customer service oriented, highly organized and efficient.
Ability to multi-task in a high-volume call center environment
Customer Service or call center background with professional telephone etiquette preferred