The Fraud Operations Analysts are responsible for tracking criminal fraud, which may involve monitoring financial transactions and analyzing the data retrieved for irregular patterns.
Desired Skills and Experience:
Monitor and review the fraud risk, unique or highly complex exceptions generated from the various fraud prevention filters and security exception files.
Analyze current fraud trends and provide input into rules and parameters.
Conduct research and analysis, prepare management reports and make recommendations to senior officers.
Experience in the areas of fraud detection of credit/debit cards, wire transfers fraud, online banking fraud, Identity Theft, check fraud, bank operations, online banking and other related fraud.
Increase operational efficiencies to streamline and simplify process flows and fraud prevention effectiveness.
Develop and maintain Policy and Procedure Manuals.
documents Develop registration & licensing, policy and procedure manuals, and other documentation as needed.
Train branch staff on security procedures and policies.
Perform other duties as assigned.
Bachelor's Degree (preferred, not required) and +5 years of loss prevention, fraud, regulatory compliance and fraud prevention or security area experience in a financial institution. A combination of education and experience may meet requirements.
Working knowledge of loss and fraud detection/prevention principals, multiple fraud areas, compliance and regulatory issues related to the department and/or company.
Working knowledge of fraud systems.
Knowledge and experience with root cause analysis.
Demonstrated leadership skills.
Ability to work different reports to better assist the day to day operations of the department.
Solid analytical, interpretive and problem-solving skills.
Ability to analyze diverse information and develop strategy recommendations.
Must have good customer service and communication skills, both verbal and written.
Ability to use various software applications.
Must be able to meet strict deadlines.
Able to travel the first couple of months to Florida for Training on the role and new systems