1) Collections: Experience with specifically “B2B” collections preferably where they worked for a company that provides a service. I want to steer away from those that worked in industries such as mortgage and loan companies as they will tend to be “hard” collectors and I need a more “soft” approach but can be diligent in their collection efforts to get the invoices paid. Professional collector who is used to collecting from companies and not individuals.
2) Analytical: an individual who has higher critical thinking skills and pretty savvy when it comes to spread sheets and devising ways to take their aging as a whole and determine the best approaches to collect and determine issues. Someone who has the “natural” ability to problem solve with little instruction.
3) Fits well in the department: I need someone who has great verbal and written skills where he/she can easily be understood and has advanced vocabulary skills. I do not need a “social butterfly” but I do prefer someone who is open to conversations and approachable. I am pretty big on ethical behavior and individuals who feel it’s their duty to put their best foot forward and lead by example.
Bachelors degree and 2 years of A/R experience or 6 years of A/R or Collections experience