Maintain and monitor end-user workstations and productivity on local area network.Perform a variety of maintenance, software installation, and end-user support tasks to ensure end-user workstations and network performance meet company and user requirements.Provide support to staff on all company-supported applications.Troubleshoot computer problems, determine source and advise on appropriate action.Assist in troubleshooting and resolving network-related issues.Perform responsibilities in accordance with all company standards, policies and procedures.
Essential Duties and Responsibilities
·Administers end-user workstations and supports end-user activities on Microsoft Windows local area network (LAN).
·Maintains network backup systems and patches Windows workstations and servers.
·Investigates user problems and identifies their source; determines possible solutions; test and implement solutions.
·Installs, configures and maintains user workstations, file servers, network cabling, and other network equipment.
·Performs software and application installation and upgrades.
·Assists in maintaining system and software licensing inventory.
·Troubleshoots network, systems, and applications to identify and correct any issues that arise.
·Associate’s degree or equivalent from two-year college or technical school in related field, 3-5 years of networking experience, and two years of help desk support experience; or equivalent combination of education and experience.
·Ability to communicate technical information to nontechnical personnel.
·Ability to install, configure and maintain user workstations, servers and network equipment.
·Knowledge of computer and network security systems and procedures.
·Ability to identify and resolve computer and network related problems.
·Skill in organizing resources and establishing priorities.
·Excellent verbal and written communication skills and attention to detail.
·Ability to learn and support new technology solutions.
Software Experience Desired
·SolarWinds (Log and Event Manager, Network Performance Monitor, Serv-U FTP)
·StorageCraft ShadowProtect and Backup Exec (backup solutions)
·Cisco UCM and Unity (phone system)
·Windows Server Update Services (WSUS) and PDQ Deployment software